Andrew Krechmer

Experience Highlights

• Tech administrated included: Tableau, Highspot, Salesforce, Confluence, Teams, MS 365, GSuite, AWS, Sharepoint, MacOS
• Drafted technical documentation, articles, user guides and other IT communications material informed by identified opportunities for process improvements and leadership guidance, resulting in 14 new process, onboarding and training documents getting published
• Maintained intranet, leveraging 100’s of interactions with employees to make customer-centric improvements to the IT knowledge base, and assisting project managers with tailoring departmental portals and workspaces to their specific needs
• Shadowed >$1M renewal of Microsoft 365 contract, keeping minutes for meetings with our Corporate Development Director, CTO and the Microsoft Enterprise Solutions team and gaining first-hand end-to-end exposure to the journey of negotiating and finalizing a high-ticket IT program
• Supported day-to-day ticket triaging, solving over 500 issues from across the organization by qualifying inbound requests based on hardware/software dependencies, prioritizing issues according to operational severity and business importance, presenting IT customers with contextually relevant recommendations, and following up with key stakeholders to ensure success and that underlying needs were met
• Scripted and monitored PowerShell automation that facilitated the transition of on-premise AD to Azure (cloud) AD
• Pitched the director of corporate development and successfully executed the retrofitting of ten conference rooms with USB-C docking stations, achieving the program's original goals while saving approximately $60,000 relative to the original procurement plan
• Prospected and attended 10 coffee chats with various employees to build interpersonal relationships and learn how different roles contribute to business success and fit my personal strengths and weaknesses, ultimately resonating with business development and committing to pursue a career in technology sales